Corporate documents
The work of Credit Union Bank is underpinned by its legislation, vision, values, objectives and strategic direction.
Reports
Annual reports, disclosures, workplace gender equality reports, and annual general meeting results.
AGM Results 2023
Results of Credit Union Bank’s 2023 Annual General Meeting. DownloadAnnual Reports
Each year we release a report on Credit Union Bank, our financial performance and the activities that we have undertaken throughout the previous year. In this list of reports, you will find repo Read morePrudential Information Disclosures
As a locally-incorporated authorised deposit-taking institution, Credit Union Bank must disclose information about our capital, risk exposures and remuneration practices on a quarterly and annua Read moreRegional Review
Empowering Regional Australians. Read More
Policies and Guides
Our privacy notices, polices and guides.
Application and Interview Process Terms and Conditions
Information regarding Credit Union Bank's application and interview process. Read moreConstitution
Credit Union Bank operates under a constitution and is proud to be a customer-owned bank. Being member owned means we're free to focus on delivering values to members rather than the interests DownloadCredit Guide
Credit Union Bank is committed to adhering to our responsible lending obligations. This document outlines what those obligations are, in regards to any new credit contracts or credit limit incre DownloadCustomer Owned Banking Code of Practice
The Customer Owned Banking Code of Practice (COBCOP) is the code of practice for Australia’s credit unions, mutual banks and mutual building societies. DownloadFinancial Claims Scheme
The Australian Government's Financial Claims Scheme (FCS) protects people's deposits in the unlikely event that a bank, building society or credit union fails. Read moreFinancial Services Guide
Credit Union Bank has designed this guide to assist in deciding whether to use any of the financial services we offer. The guide will also provide you with information about our name and contact DownloadPrivacy Policy
At Credit Union Bank the protection of your privacy and the maintenance of your personal information is fundamental to the way we do business. This policy outlines how we deal with your personal DownloadTell us about your complaint
At Credit Union Bank we welcome suggestions, compliments and complaints as an opportunity to improve our service. If you experience a problem, or you're dissatisfied in any way, it’s important w Read moreWhistleblower Protection Policy
Credit Union Bank is committed to maintaining a positive and open culture where individuals feel they can come forward and make a Disclosure that ensures integrity, openness, accountability and DownloadComprehensive Credit Reporting Guide
Comprehensive Credit Reporting (CCR) allows additional information to be exchanged between Credit Providers and Credit Reporting Bodies to provide a clearer picture of your credit history. DownloadPrivacy Notice
This document outlines what type of information we can collect from you, why we collect it and who and when we can then disclose that information to. You will also find information about credit provid DownloadCredit Union Bank Modern Slavery Statement 2024
Credit Union Bank is proud to issue this 2024 Modern Slavery Statement pursuant to the Modern Slavery Act 2018. This statement outlines our efforts in recognising, evaluating, and minimising the DownloadGender Pay Gap Statement
Explore Credit Union Bank's commitment to gender equality: See our latest report on progress, challenges, and the actions we're taking to close the gender pay gap. Download
Product Terms and Conditions
Account access, availability, Visa conditions of use, Mortgage offset conditions and interest rates for non-features deposit products.